BugendaiTech recently completed an eCommerce project for a client seeking to launch a new site nationwide. The client also required ongoing support and omnichannel integration. This case study will detail the challenges faced by the client, the solutions proposed and implemented by BugendaiTech, and the results achieved through the project. Through close collaboration with the client, BugendaiTech was able to provide a tailored solution that addressed each of these requirements and ultimately led to significant business growth.
The client approached BugendaiTech with a challenge to launch an eCommerce site across the country. In addition, they were looking for ongoing support and omnichannel integration. The main challenges of this project were:
BugendaiTech team worked closely with the client to provide a solution that would address all their requirements. Here is a brief overview of the solutions provided:
Managing the complete order lifecycle in the SF commerce cloud:
BugendaiTech team used the SF commerce cloud platform to manage the entire order lifecycle. The platform gave the client a centralized view of all orders, payments, and shipping details. This allowed the client to manage orders efficiently and ensure a seamless customer experience.
Optimize the checkout flows and payment accelerators:
BugendaiTech team optimized the checkout flows and payment accelerators to reduce cart abandonment rates. The team ensured the checkout process was quick, easy, and secure. This resulted in a higher conversion rate and revenue growth for the client.
Mobile-first capabilities, including responsive design and data-driven mobile UX:
BugendaiTech team created a mobile-first design that was optimized for mobile devices. The team used responsive design to ensure the site looked great on all screen sizes. The team also used data-driven mobile UX to improve the user experience and increase customer engagement.
Centralized view of products and pricing across multiple sites, multiple languages, and multiple currencies:
BugendaiTech team gave the client a centralized view of all products and pricing across multiple sites, languages, and currencies. This allowed the client to manage product pricing and availability efficiently
BugendaiTech team's solution helped the client achieve the following results:
Mobile-friendly application made a 60% hike in the business:
The mobile-first design and responsive design resulted in a 60% hike in business. This was due to increased customer engagement and improved user experience.
70% performance improvement as per the statistics:
The optimized checkout flows and payment accelerators resulted in a 70% improvement in performance. This was due to the reduced cart abandonment rates and increased conversion rates.
Improved organic search and faster growth in terms of SEO optimization:
The SEO optimization resulted in improved organic search and faster growth for the client. This was due to the increased visibility and traffic to the site.
Helped shoppers find what they exactly wanted and boost the conversion rate and revenue growth:
The centralized view of products and pricing helped shoppers find precisely what they wanted. This resulted in a higher conversion rate and revenue growth for the client.
BugendaiTech successfully provided the client with a comprehensive solution addressing their needs. By utilizing the SF commerce cloud platform, optimizing the checkout flows and payment accelerators, and implementing a mobile-first design, the BugendaiTech team improved the customer experience, increased engagement, and ultimately drove business growth. In addition, the centralized view of products and pricing also allowed for efficient management of the site's inventory and pricing. Overall, the project resulted in a significant boost in revenue, improved SEO optimization, and higher conversion rates, demonstrating the effectiveness of BugendaiTech's approach and expertise in eCommerce solutions.
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